The Grille Customer Satisfaction Survey

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* 1. What shift did you dine with us?

Lunch

Dinner / Late night

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* 2. Are you...

Student?

Staff?

Faculty?

Guest on Campus?

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* 3. Overall, how satisfied or dissatisfied are you with The Gille?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 4. Which of the following words would you use to describe our menu selection? Select all that apply.

Good quality

Good value for money

Large portion sizes

Fair priced

Good value for money

Inconsistent to fair quality

Inconsistent portion size

Inconsistent pricing

Poor quality

Poor value for money

Small portion sizes

Over priced

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* 5. How would you rank our customer service?

Extremely positive and supportive

Very positive and supportive

Somewhat positive and supportive

Not so positive or supportive

Not positive and supportive at all

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* 6. Does our menu offer good variety?

Yes

If no, what would you like to see?

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* 7. How would rate our speed of service?

Extremely fast

Fast

Somewhat quickly

Not fast nor slow

Somewhat slow

Slow

Extremely slow

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* 8. How would you rate the value of our menu items?

Excellent

Above average

Average

Below average

Poor

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* 9. How responsive was our staff to your questions or concerns?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 10. How long have you been a customer of the Grille?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 11. How likely are you to return and dine with us again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 12. How likely is it that you would recommend The Grille to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

The Grille Customer Satisfaction Survey

Question Title

* 1. What shift did you dine with us?

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* 2. Are you...

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* 3. Overall, how satisfied or dissatisfied are you with The Gille?

Question Title

* 4. Which of the following words would you use to describe our menu selection? Select all that apply.

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* 5. How would you rank our customer service?

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* 6. Does our menu offer good variety?

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* 7. How would rate our speed of service?

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* 8. How would you rate the value of our menu items?

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* 9. How responsive was our staff to your questions or concerns?

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* 10. How long have you been a customer of the Grille?

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* 11. How likely are you to return and dine with us again?

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* 12. How likely is it that you would recommend The Grille to a friend or colleague?

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* 13. Do you have any other comments, questions, or concerns?