Website Support
We support all Middlebury websites, including our institutional site at www.middlebury.edu and our school and office sites.
Be sure to check out the many ways we support you, as well as our latest Quarterly Communication to see what’s new and improved in Drupal!
How Can We Help?
- Report a Problem: If you see an error on a page, please let us know.
- Find Support Documents: Find documentation on nearly every element of editing Drupal.
- Sign Up for Drupal Training: Sign up and attend via Zoom.
- Contact the Helpdesk: Request help with any additional needs.
Drupal Support Documents
Even if you were familiar with previous versions of Drupal, you will find updated and expanded information about new and easy-to-use features. We are continually adding and updating our documentation, so check back or let us know if you see something missing.
Note: If your site is an Office, you should begin with the Groups documentation.
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Using Drupal
From adding new content to managing menus to creating meta tags for better SEO, this is an overview of all things Drupal.
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Drupal Components
Learn how to use a range of engaging and flexible components to clearly communicate a variety of content to your audiences.
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Tutorial on Faculty Profiles
Find out how to add the many enhancements available to you!
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Best Practices
Helpful tips for making your content great—from web-style writing and accessibility guidelines to intuitive links and smart SEO.
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Drupal Content Types
Information about using Profiles and Story content on your sites.
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Using Social
A start to providing information for incorporating social apps into your site content.
Supporting You
Our goal is to develop and maintain the best possible websites for you, our visitors, and the institution as a whole. We do that with a focus on the following areas:
An Accessible Website
We adhere to the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA so that our websites can be used by everybody.
Ease for Editors
We work closely with web editors as needed to provide the training and tools necessary to feel successful. See more at Self-Service below.
Self-Service
We encourage editors to manage and maintain their own web work with documentation on everything from components to best practices, and we offer workshops as needed.
Clear Design
We work hard to make sure our websites should be easy to navigate, straightforward in purpose, and form a cohesive whole with other institutional sites.
Everywhere, Any Device
You can view our websites on a laptop, tablet, phone, watch, scoreboard, or any number of things in between. We optimize for performance.
Stability and Security
We strive to keep our websites available and have back-up plans for when that’s not possible. We keep them secure through regular maintenance and clear direction about their appropriate use.
User Privacy
The website does not collect unnecessary information. When using third party tracking and analytics services, we have a defined business objective and examine what is collected.
An Extensible System
Going through constant website migrations and redesigns is difficult for everyone involved. We’ve created a platform that we can extend year-after-year rather than reinvent every five or ten years.
Transparency
We want to be open about the work we do. Each quarter, we email and post a website update, and we encourage you to read it and share with your team.
Who We Are
We are here to help!
Aaron Smith
Director, Enterprise Web Services
- Email:
- aarons@middlebury.edu
- Tel:
- (802) 443-5080
- Office:
- Kitchel House 102
Blair Kloman
Senior Writer, Marketing and Creative Services
- Email:
- bkloman@middlebury.edu
- Tel:
- (802) 443-5483
- Office:
- Painter House
Ian McBride
He/him
Enterprise Full-Stack Developer
- Email:
- imcbride@middlebury.edu
- Office Hours:
- By appointment
Jamie Robertson
Technology Fellow
- Email:
- jtrobertson@middlebury.edu
- Tel:
- (802) 443-5115
- Office:
- Davis Family Library 125
Information Technology Services
Davis Family Library 202
Middlebury, VT
05753